Privacy Policy

Last Updated: January 13, 2026

This Privacy Policy explains how CustomNeon.in ("we," "us," "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase through our website.

By accessing or using CustomNeon.in, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

We collect information you provide when you:

• Create an account
• Place an order
• Contact customer service
• Submit forms or messages

This may include:

• Name
• Email address
• Phone number
• Shipping & billing addresses
• Payment details (processed securely by third-party payment providers)

b. Information Automatically Collected

When you visit our website, we automatically collect:

• IP address
• Browser and device type
• Pages visited
• Time and duration of visit
• Clickstream data

This information helps us understand how our site is used and improve the customer experience.

2. Use of Your Information

We use personal information to:

• Process and fulfill orders
• Communicate about your order status
• Send transactional emails (order confirmations, shipping updates)
• Respond to customer service requests
• Improve our website and marketing
• Prevent fraud and protect our business

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences
• Analyze site performance
• Provide targeted marketing (with your consent)

You may choose to disable cookies through your browser settings; however, this may affect site functionality.

4. Sharing Your Information

We may share personal information with:

• Service providers (payment processors, shipping carriers, email services)
• Legal authorities if required by law
• Business partners for analytics and advertising

We do not share personal information for third-party marketing except with your consent.

5. Payment Information & Security

CustomNeon.in does not store your full credit card or payment details. All payment processing is handled securely by third-party providers (such as Stripe, PayPal, or similar), which comply with industry security standards (PCI DSS).

We use industry-standard encryption and security measures to protect data during transmission.

6. International Data Transfers

CustomNeon.in may transfer personal information to locations outside your country for processing, storage, or delivery purposes. Such transfers are conducted in compliance with applicable law and appropriate safeguards.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your data
• Correction of inaccurate information
• Deletion of information (subject to legal obligations)
• Opting out of marketing communications

To exercise these rights, contact us at cs@customneon.in.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 18, we will take steps to delete it.

9. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date.

Your continued use of the site after changes indicates your acceptance of the updated policy.

11. Contact Us

For privacy questions, data access requests, or support:

• Email: cs@customneon.in
• Website: CustomNeon.in