Order Process

How do I place an order?

Ordering a custom LED neon sign follows a simple, guided process designed for clarity and convenience.

  • Design your sign by selecting text, fonts, colors, size, and backing
  • Approve the digital mockup to confirm design accuracy
  • Confirm your order with transparent pricing and secure payment
  • Production begins using premium LED neon materials
  • Delivery to your location with secure packaging for safe transit

How long does production take?

Production timelines for custom LED neon signs are optimized for speed without compromising quality.

  • Typical production time of 3–5 business days
  • Timeline may vary based on design complexity and customization level
  • Efficient workflow for made-to-order LED neon signage
  • Maintains quality checks throughout the production process
  • Suitable for time-sensitive projects and planned installations

Can I track my order?

Every custom LED neon sign order includes shipment visibility for a smooth delivery experience.

  • Tracking details shared once the order is shipped
  • Allows real-time shipment status updates
  • Helps plan installation and receipt in advance
  • Ensures transparency throughout the delivery process
  • Designed for a reliable, customer-friendly order experience

Can I cancel my order?

Order management for custom LED neon signs follows clear timelines to ensure fairness and production accuracy.

Orders can be cancelled within 24 hours of placement

Applicable before manufacturing begins

Custom LED neon products cannot be cancelled once production starts

Helps maintain quality and efficiency in the made-to-order process

Designed to provide clear, transparent order policies

Shipping And Returns

Ships in 1 Day - Next business day ship
1-Year Warranty - Full defect protection
50,000+ Hours - Long-life LED rating
24V Power System - Stable regulated power
Split-Neon Build - Even glow from all sides
Clear Thin Wiring - Low-profile wiring